Why Won My Email Let Me Read Messages

If y'all tin can't sign in to your Outlook.com, Hotmail, Live, or MSN electronic mail account, or yous're not sure how to sign in or sign out, read How to sign in to or out of Outlook.com.

If yous're unable to ship or receive email, or tin't connect to Outlook.com, endeavour these solutions.

Get Aid:

Troubleshoot email

I didn't receive an email someone sent to my Outlook.com business relationship

If someone sent an electronic mail to your Outlook.com account just you lot tin't detect it, read Search Postal service and People in Outlook.com. If the message never arrived, in that location are several things y'all can practise to try to fix the problem:

In your Outlook.com folder list, choose the Junk Email folder and look for the missing email.

If there are messages that shouldn't have been marked every bit junk, correct-click each email and and then choose Marking as not junk. The message will automatically exist moved to your inbox.

If your inbox is full, you lot won't receive new messages. To brand room in your inbox, attempt emptying your junk folder past correct-clicking Junk Email > Empty folder.

You can too sweep unwanted email from your inbox or archive folders. Sweep lets you automatically delete all incoming email from a particular sender, proceed simply the latest message from that sender, or delete email from that sender that'south older than ten days. Select a message you desire to sweep, and select Sweep .

Saving photos and documents to OneDrive is another good way to brand room in your inbox. To learn how to save attachments to OneDrive, see Free up storage in Outlook.com.

If your inbox is filtering based on categories or if your sort order is dissimilar than usual, you might non see the messages you expect to see. Filtering and sorting are attainable at the tiptop of your bulletin list.

• For filtering, select Filter, so select what type of messages yous want to run into.

• For sorting, select Filter > Sort by and so what y'all want to sort past.

To look for recent messages, sort by Date. To wait for messages from a specific person, sort past From. Yous tin can reverse the sort society past choosing the option again.

Focused Inbox separates your inbox into two tabs, Focused and Other, to help you focus on the messages that affair most to y'all. If Focused Inbox is enabled for yous, some messages sent to you lot might exist in the Other tab. You can right-click whatsoever messages you desire to appear in Focused and select Move to Focused inbox or Ever move to Focused inbox. Focused Inbox will larn which messages should go always go to the Focused tab.

To larn how to turn off Focused Inbox, see Turn off Focused Inbox.

1. Select Settings > View all Outlook settings.

2. Select Postal service, and and so select Junk email.

   

3. If yous see the sender's accost listed under Blocked senders and domains, select their address and so select Remove > Save.

If the sender's address isn't in your Blocked senders listing, you tin can add them to Rubber senders and domains. Email from contacts in your rubber senders list will never become to the Junk Email binder.

1. Select Settings > View all Outlook settings.

2. Select Mail, so select Junk email.

   

3. Enter the sender's electronic mail accost, and and so select Add together > Salvage.

1. Select Settings > View all Outlook settings.

2. Select Mail, and then select Rules.

   

3. If at that place are one or more rules that are preventing you from seeing the email you lot desire, exercise ane of the following.

   • Select the dominion that you want to delete, and then select Delete .

   • Select the rule and then select Edit to change the rule settings so you lot tin find the messages more easily. For example, you might change the action in the dominion from delete to categorize or flag.

     Choose Relieve.

To return to your inbox, select Ten at the upper right of the Settings window.

Check if email forwarding is enabled.

1. Go to Forwarding settings.

2. To enable forwarding, select Enable forwarding. To disable forwarding, clear the check box.

   If you lot want email to go to the forwarding accost and stay in your Outlook.com mailbox, select Keep a copy of forwarded messages.

If y'all've set up another email account to forward to your Outlook.com inbox, make sure forwarding hasn't expired and is properly fix up. Bank check with your other electronic mail services back up for more than information.

If y'all can't transport or receive electronic mail, your account might be temporarily blocked because we noticed some unusual sign-in activeness. To acquire how to unblock your account, see Unblock my Outlook.com account.

You can connect a maximum of 20 other electronic mail accounts to your Outlook.com account. If you've connected more than 20 accounts, you won't be able to send or receive messages from any of your connected accounts. To resolve the consequence, please remove some connected accounts and then that the full number of connected accounts is 20 or fewer.

If you lot've tried the solutions to a higher place and withal aren't receiving messages from a sender, contact the sender. Let them know that:

• Their email isn't being delivered to Outlook.com.

• They should read Sender Support in Outlook.com.

Outlook.com won't let me send an email

If y'all're having trouble sending messages in Outlook.com, try these solutions.

If your inbox is total, you won't be able to send or receive new messages. To make room in your inbox, try emptying your junk folder past right-clicking Junk Email and so selecting Empty folder.

You tin can also employ Sweep to remove unwanted email from your inbox or annal folders. Sweep lets you automatically delete all incoming email from a particular sender, proceed only the latest message from that sender, or delete email from that sender that's older than x days. Select a message you want to sweep, and select Sweep.

Saving photos and documents to OneDrive is another good way to make room in your inbox. To learn how to save attachments to OneDrive, come across Gratuitous upward storage in Outlook.com.

Make sure that the email addresses of the people you are trying to ship to are formatted correctly. If you effort to send a message to an incorrectly typed email address, an error message will appear.

For example, if you accidentally leave off ".com" from an email address, you will receive an error similar to this:

To help deter spammers, Outlook.com limits the number of messages that tin exist sent in one day. If you receive a bulletin that y'all've reached the daily message limit, endeavor the post-obit:

• Save your email every bit a draft and send information technology the next day.

• Increase your bulletin limits by adding security info to your business relationship (run into Increase your message sending limits).

• If the email was created on a mobile device, tap to close the message. Y'all'll receive a prompt asking you lot if y'all want to save or delete the bulletin. Select Salvage and so Sync. Yous tin can then to get Outlook.com on a calculator, open the draft, and send it.

You can increase your sending limits by adding security info to your account. Become to your Microsoft account security folio, select Update info, and add the following security info to your account:

Phone number:

1. Select Add together security info.

2. In the dialog box, enter your phone number.

3. Select Next and follow the on-screen instructions.

Alternating e-mail address:

1. Select Add together security info.

2. In the dialog box, select the arrow side by side to A phone number, and select An alternate email address.

3. Enter an alternate email accost.

4. Select Next and follow the on-screen instructions.

2-step verification:

1. Select Fix two-step verification.

2. Enter your password, and select Sign in.

3. Select Next and follow the on-screen instructions.

You tin can connect a maximum of twenty other electronic mail accounts to your Outlook.com account. If yous've connected more than 20 accounts, you won't be able to transport or receive letters from any of your connected accounts. To resolve the effect, delight remove some continued accounts so that the full number of continued accounts is xx or fewer. For more than data, run across Troubleshoot connected accounts in Outlook.com

If you can't send or receive e-mail, your account might exist temporarily blocked because nosotros noticed some unusual sign-in activity. To learn how to unblock your account, see Unblock my Outlook.com account.

Outlook.com limits the number of recipients y'all can add to an electronic mail message. If you exceed the limit, an error message will let y'all know how many recipients yous can add to your email. Remove some recipients and then endeavour sending again.

Outlook.com blocks the sending of messages when the content looks like junk electronic mail to the Outlook.com junk filters. Occasionally, legitimate email tin be marked as junk. If your message is blocked, try irresolute the content of your message and sending it once again.

Data Rights Management (IRM) allows senders to specify access permissions for their electronic mail messages, which might include preventing letters from beingness forwarded, read, printed, or copied by unauthorized people. To acquire more about this feature, run across Introduction to IRM for email messages.

You can't send email from Windows Alive Mail service, a mobile device, or Outlook on your computer

Earlier this year nosotros introduced the new Outlook.com, which helps yous focus on what matters, interact effortlessly, and go more washed. Equally function of the upgrade, we are as well moving accounts to a more than secure and reliable infrastructure.

Y'all'll need to reconnect your Outlook.com account to Outlook on your computer or to Outlook on your phone to ensure the all-time feel and fix issues. For more information about how to reconnect your business relationship, please see this article.

Windows Live Mail 2012 no longer connects to Outlook.com accounts. Windows Live Post users volition need to apply a different app or apply a web browser to visit www.outlook.com. The congenital-in Post app on Windows is the recommended replacement for Windows Live Postal service 2012, and is the nearly-used electronic mail application amongst Outlook.com users today. Read more about why Windows Alive Post 2012 will non connect to Outlook.com.

If you've connected your Outlook.com account to Outlook on your computer or to Outlook on your phone and you try to transport a message with an attachment that's larger than 25MB, Outlook won't send the message.

To fix the issue, go to your Outbox and then open the stuck email letters. Offset with the oldest message commencement. If the bulletin has an attachment that's larger than 25MB, delete the attachment and either attach a smaller file or upload the file to OneDrive and so attach a link to the attachment. You tin can and so try to transport the bulletin again.

To learn more than almost attaching files to letters in Outlook for Windows, see Attach a file to an email in Outlook for Windows.

If you're having trouble receiving or sending messages from your mobile device, endeavor removing the device in the Outlook.com options.

1. Sign in to Outlook.com on a computer.

2. At the top of the page, select Settings > View all Outlook settings > General > Mobile devices.

3. In the listing of connected mobile devices, select your telephone, and and then select Remove.

   

4. Select Save.

5. Go to your mobile device and power information technology off completely.

6. Restart your mobile device subsequently a few seconds, and then sync your mailbox again.

Still need assistance?

Note: You will need to sign in first to become support. If you can't sign in, go to Account support.

Related topics

Mobile devices options on Outlook.com or Outlook on the web
Storage limits in Outlook.com
Organize your inbox with Archive, Sweep, and other tools in Outlook.com
Mark email as junk or block senders in Outlook.com

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Source: https://support.microsoft.com/en-us/office/fix-outlook-com-email-sync-issues-d39e3341-8d79-4bf1-b3c7-ded602233642

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